Since 1955, our guests have truly enjoyed our Disney theme parks. As a cast member, your appearance reflects our worldwide reputation for guest service and show quality. That being said, you must be in complete compliance with all guidelines for our Disney Look including hair, makeup, body piercings, tattoos and body modifications.
Your hair should be neatly combed and arranged in a classic, easy to maintain style. Hair below the shoulder, should be confined if it falls forward over the face or covers the name tag while working. Hair color must be a natural color and well maintained. Highlights are permitted as long as they are well blended over the entire head.
For jewelry, you are permitted to wear one ring on each hand and the ring may be worn on any finger. Only one set of earrings may be worn on the bottom of the earlobe and can be gold, silver, or a color that compliments your costume and may not be larger than a quarter. Watch bands must be black, brown, white, silver or gold tone and should have minimal ornamentation.
Hair must be neatly cut on the back and sides, forming a smooth, symmetrical appearance so that it does not extend beyond or cover any part of the ears or shirt collar. The overall style must be neat, natural and balanced proportionally. Extreme or bi-level styles are not permitted. You must be clean shaven every day – mustaches, goatees and beards are permitted as long as they are fully grown in and exactly ¼ of an inch in length and are kept well-groomed.
For jewelry, you are permitted to wear one ring per hand, on any finger. All piercings should be removed while at work. Watch bands must be black, white, brown, silver or gold tone and should have minimal ornamentation.
Tattoos must be discreetly and completely covered at all times. The only acceptable means of coverage for tattoos would be articles of clothing such as a long sleeved undershirt, tattoo sleeves, pants or makeup. Tattoo sleeves must be worn as a set and can be a neutral color, such as black or white. If you choose to use makeup, it should natural-looking and cover the tattoo completely. Based on your role, makeup may not be permitted.
Ear Gauges are not permitted within the Disney Look guidelines. The lobe must be completely closed and no light can be visible through the hole (with the gauge or earring out) once you arrive. Jewelry, spacers, retainers, or plugs are not permitted in any body piercing, including non-visible piercings, while working. Failure to meet this guideline will result in being sent home.
Frames and lenses of both prescription eyeglasses and sunglasses should be a conservative, neutral color, such as black, brown, tortoise shell, silver or gold tones and should only have minimal logos. No mirrored, dark or opaque lenses are permitted.
Banquets, Culinary, Custodial and Food & Beverage Roles
Walt Disney World® cast working in Banquets, Culinary, Custodial and Food & Beverage lines of businesses are provided company-issued, slip-resistant safety shoes. You will receive more information in training.
For all other roles, you are required to provide your own shoes to wear at work. Your work location's Coordinator of Training will provide the exact shoe specifications (color, style, safety requirements, etc.) for your work location when you begin your training.
Food & Beverage and Merchandise Locations:
In order to maintain a safe and healthy environment and comply with State-mandated regulatory food standards, all Cast Members working in Food & Beverage and Merchandise positions that prepare and/or serve food and beverage are required to abide by the Food & Beverage Nail and Jewelry Policy:
- Keep fingernails trimmed and filed (not extended beyond the tip of the finger).
- Not wear fingernail polish and/or artificial nails.
- Not wear jewelry on arms or hands, including wristwatches and medical information jewelry.
- The exception is a plain (commitment) ring, without stones, raised designs or jagged edges.
- Acceptable options for medical jewelry include necklaces and ankle bracelets.
- If you have a tattoo below the elbow, makeup may not be worn to cover the tattoo since it can potentially contaminate food, equipment, utensils or unwrapped single service articles.
- Additionally, from an on-stage appearance perspective, if the tattoo is above the elbow, a Company authorized costume/shirt or opaque makeup (for small tattoos) may be worn to conceal the tattoo.
- Tattoos on other exposed portions of the body can be covered with the costume or, for small tattoos, opaque makeup, provided on-stage appearance guidelines are followed.
Furthermore, the Food Code requires that food employees shall wash their hands and exposed portions of their arms immediately before engaging in food preparation including working with exposed food, clean equipment and utensils, and unwrapped single-service articles and other times.