Skip Navigation
Back
Choose a Language

Pre-arrival checklist

Whether you’ve lived far away from home before or have never been more than a few miles from your loved ones, we want to make sure you are ready and excited to begin your Disney story. Each checklist contains important actions/ milestones you should follow to prepare for your program.

Things to do now!

The following items should be addressed as soon as possible.

  • Requests for Medical or Religious Accommodations (if needed)

    If you need to request a medical or religious accommodation in the workplace and/or Housing, please click the appropriate link below and follow the instructions for completion and submission of the documents. These requests must be submitted prior to your arrival date.

    Medical Accomodation Form
    Religious Accomodation Form

    If you do not need to request medical or religious accommodations, you do not need to complete any form.

30 - 60 Days Before Arrival

As your arrival day draws closer, please keep watch for important communication from us with links to several items you must read and/or complete. You will need to frequently log into your Dashboard, DOC account, DORMS and The New Hire Portal to add information and complete documents.

  • Documents to Bring

    Prior to departing to the United States, you MUST have the following original documentation (no copies will be accepted). Make sure to pack these items in your carry-on luggage as you will need this information upon arrival:

    • Passport with visa stamp*
    • Original DS2019 Form signed, city where signed and dated (J visa holder only)
    • Proof of medical insurance from Lloyds of London (J visa holder only)
    • Original Birth certificate (Q visa holder only)
      *VERY IMPORTANT a photocopy is not acceptable
  • Review the Disney Look

    Our appearance standards are an important part of our company's heritage. You are expected to review the full Disney Look guidelines prior to arrival. You must be fully compliant with the Disney Look guidelines when you arrive.

  • Medical Insurance - Q visa Cultural Representative Program (12 months program)

    The Walt Disney World® Resort and its affiliated companies provide health and life insurance for employees; however, this coverage does not take effect until the first day of the month following completion of ninety (90) days of continuous service. We strongly encourage you to purchase the appropriate insurance coverage should you need medical attention before this date. You may select any medical insurance policy that best fits your needs.

  • Medical Insurance - Q visa Cultural Representative Program (less then 12 months)

    The Walt Disney World® Resort and its affiliated companies will not provide health and life insurance for participants in this program. The United States does not have government funded health services; therefore, we strongly encourage you to purchase the appropriate insurance coverage should you need medical attention while living in the United States. You may select any medical insurance policy that best fits your needs.

  • Medical Insurance - J visa Cultural Exchange Program and Cultural Exchange Program Australia/New Zealand

    The United States does not have government funded health services; therefore, per visa requirements; you must have sufficient coverage should you need medical attention while living in the United States. We have made arrangements with Lloyd's of London to provide a medical plan at a competitive cost for all Disney Cultural Exchange Program participants who have accepted an offer. You will be required to provide proof of insurance prior to your arrival.

  • Medical Insurance - J 1 Training Visa International Culinary Training Program

    The Walt Disney World® Resort and its affiliated companies provide health and life insurance for employees; however, this coverage does not take effect until the first day of the month following completion of ninety (90) days of continuous service.

    We have made arrangements with Lloyd's of London to provide a medical plan at a competitive cost for all Disney Culinary Trainee Program participants who have accepted an offer. You will be required to purchase medical insurance coverage from Lloyd's of London to cover the first four months of your program.

    Once you become eligible for company provided health and life insurance benefits you will be required to select the HMO plan (this is the only company sponsored plan that meets the minimum requirements of U.S. visa regulations.) If you choose to decline the company provided HMO plan you will be required to purchase medical insurance coverage from Lloyd's of London to cover the remaining duration of your program.

  • Medical Insurance - J 1 Training Visa International Guest Relations Training Program

    Every participant who is arriving on a Disney International Guest Relations Training Program is required to have medical insurance for the duration of their internship program date, as required by United States government visa regulations. Should you arrive or depart the United States outside of your program dates, The United States Department of State recommends insurance coverage for this additional time. The United States does not have government funded health services; therefore, per visa requirements; you must have sufficient coverage should you need medical attention while living in the United States.

    We have made arrangements with Lloyd's of London to provide a medical plan at a competitive cost for all Disney International Guest Relations Training Program participants who have accepted an offer. Additional communication detailing insurance coverage will be sent before your arrival date. You will be required to provide proof of insurance prior to your arrival.

  • Medical Insurance - J1 Academic Visa - Academic Exchange Program

    Every participant who is arriving on a Disney Academic Exchange Program is required to have medical insurance for the duration of their stay in the United States, as required by United States government visa regulations. The United States does not have government funded health services; therefore, per visa requirements; you must have sufficient coverage should you need medical attention while living in the United States.

  • Medical Insurance - J1 Training Visa International Management Training Program

    Your medical insurance for your entire program will be through the sponsoring visa agency.

  • Police Clearance Certificate

    As part of the employment process you will need to complete a background check, except for Japan and Hong Kong passport holders. Upon accepting your offer you must immediately request your police clearance certificate. Our licensed partner company will be contacting you to request additional documents and with further instructions. Failure to provide the requested information/documents prior to your arrival will result in the cancellation of your participation on the program.

  • Make Travel Plans

    You are responsible for all travel costs to and from the United States.

    Your exact arrival time will be on your itinerary, which will be sent to you approximately a week prior to your arrival date. Flight/Bus/Car must arrive no later than noon on your arrival day to so you can be checked on the same day. Review the Check-In Details section for more information including directions to the check-in location and an overview of your first few days.

    Please note that check-out time on your program end date/departure date is 11 a.m.

    Cultural Exchange Program Participants may arrive in the United States up to 30 days in advance of your Program start date. HOWEVER, if you arrive in the United States more than 7 days in advance of your arrival date, you MUST notify Immigration Compliance of your arrival at 407-828-2858 or wdw.ic@disney.com.

10 - 20 Days Before Arrival

Your arrival day is right around the corner! Please ensure all of the following items are completed so that you are ready to go.

  • Travel Arrangements

    Once you have made your travel arrangements to come on the Program, please log in to DORMS and provide us with your travel details.

    • Date of Flight (s)
    • Name of Airline (s)
    • Flight number(s)
    • Name of connecting city / cities
    • Exact arrival time in Orlando
  • Complete Hire Documentation

    A message to access The New Hire Portal will be sent 4 to 6 weeks prior your arrival date prompting you to complete required pre-arrival documentation. Please complete all required documents as soon as you receive the message. Not completing it will likely delay your arrival process.

  • Prepare for Swim Test (Lifeguards only)

    Lifeguard cast members are strongly encouraged to complete a practice swim test prior to arrival. The swim test consists of:

    • Swim 200 yards (183 meters) freestyle or breaststroke
    • Retrieve a 10-lb (4.5 kg) brick from the deepest section of the pool
    • (minimum 8 feet / 2.4 meters) using a feet-first surface dive
    • Tread water with hands out of the water for two minutes
    • Vision test
      Bring with you:
    • Swimsuit; one-piece swimsuit is required for women
    • Towel
    • Dry clothes to change into
    • Glasses or contact lenses (if needed); there will be a vision screening test
    • Goggles are allowed for swimming (if desired)
  • Pre-Arrival Video Requirement (Florida-only)

    In anticipation of your program start date, you will receive a series of pre-arrival videos via email. Designed to provide information and resources, these short videos range in topics from ‘what to pack’ to ‘transportation tips and tricks’ – all inspired by participant feedback and suggestions. Be sure to set aside some time to watch these videos; they are a pre-arrival requirement and will need to be completed prior to check-in.

  • Post Offer Employment Assessments

    Some participants may be required to complete one or both of the assessments below after arriving for your program. Participants requiring these assessments will receive a consent form by email and also posted on your Dashboard. You are required to complete and submit the consent form immediately upon receiving the message.

    Drug and Alcohol Test – To ensure a safe and healthy environment for our Guests and Cast, we are committed to maintaining a workplace free of the influences of drugs. For specific roles, an offer of employment is conditional based on a satisfactory result of a drug test result for illegal substances.

    Post Offer Employment Test – The position may require a post-offer employment test designed to measure the physical abilities needed to safely perform the role. These tests simulate the motions and movements performed in a role such as lifting, pushing, pulling and placing items on a shelf. These tests are designed to ensure candidates are capable of performing essential job functions safely.

  • Pack

    Review the list of suggested items to bring as well as the list of prohibited items.

  • Check-In Information

    Review the check-in details for information about check-in, travel and transportation information.