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Check-in Details

To assist you in preparing for your arrival, we have outlined some important details for you to review. Please pay close attention to this information to help ensure a smooth arrival process.

During check in process, you will receive your housing assignment.

Please bring the original employment eligibility documents you plan to use to complete your Form I-9.

International Program participants only

Prior to departing to the United States, you MUST have the following original documentation (no copies will be accepted). Make sure to pack these items in your carry-on luggage as you will need this information upon arrival:

  • Passport with visa stamp*
  • Original DS2019 Form signed, city where signed and dated (J visa holder only)
  • Proof of medical insurance from Llodys of London (J visa holder only)
  • Original Birth certificate (Q visa holder only)

California Arrival Information

Participants living in housing at Carnegie Plaza: For your convenience, we've provided a map and directions to assist you on arrival day on where to park. We request for your own safety and as a courtesy to our current participants, new arrivals refrain from arriving no earlier than 30 minutes prior to your scheduled arrival time.

Participants NOT Living in Housing: Plan to arrive at our Team Disney Anaheim Building a few minutes early to allow time for parking and walking to the Sign In room located next to our Casting Lobby.

For your convenience, we've provided a map to assist you in getting to our Team Disney Anaheim Building.

Cartoon of a traveler's belongings in an airport

If Traveling by Air

Please make flight arrangements to arrive in California so you can pick up your luggage and travel to your check-in location by your scheduled time. It is advised you allow around 2 hours to collect your luggage and travel to the complexes.

You will be responsible for transportation to your check-in location.

Local Airports:
SNA - Santa Ana, CA (15 mi, 24 km)
LAX - Los Angeles, CA (33 mi, 53 km)

Cartoon of a train pulling into a station

If Traveling by Bus or Train

We recommend contacting your transportation service provider to address questions in regards to traveling from the bus or train stations to the complex to which you have been assigned.

A cartoon of a calendar

Early Arrival

You cannot check in before your arrival date or assigned time. However, you can visit disneyland.com for accomodations at any Disneyland Resort® (please note you will not be eligible for the cast member rates). If you do not wish to stay at a Disney resort, you may look at other hotels nearby.


A cartoon of a family of four

Arriving with Family

Family and friends are welcome to join you and can wait in one of our common areas while you check in. Due to limited space, they may not proceed through the check-in process with you.


What to Wear for Arrival Day

Please dress comfortably for check-in. You do not need to be in professional attire; however, your clothing should be in good taste. You will be moving your personal belongings into your apartment, so jeans, T-shirts, polo shirts, sweatshirts, etc. are acceptable for this day.

Please remember you must be in Disney Look Guidelines upon your arrival. This includes but is not limited to:

  • removing all body piercings (including cartilage piercings, nose piercings, and tongue rings)
  • covering visible tattoos
  • adhering to proper hairstyle and hair color guidelines

At this time, your photo will be taken for your ID so make sure you’re not wearing a sleeveless shirt.

Florida Arrival Information

On arrival day, the check-in process will begin at your assigned housing complex, according to the time stated on your itinerary (you receive your itinerary approximately a week before your arrival date). The time stated on your itinerary is mandatory and specific, so please do not arrive early, as you will be asked to return at your scheduled time.

Other than arriving at the check-in location on your assigned date and time, there is no need to worry about specific details as to times and locations for your appointments. Your itinerary will serve as a detailed schedule and will provide other required arrival appointments.

Cartoon of a traveler's belongings in an airport

If Traveling by Air

Please make flight arrangements to arrive in Orlando, so you can pick up your luggage and travel to your check in location by your scheduled time. It is advised you allow around 2 hours to collect your luggage and travel to the complexes. It is recommended you arrive in Orlando by 9 AM on your arrival day.

You will be responsible for transportation to your check-in location. We recommend Mears Transportation (www.mearstransportation.com) to assist you with transportation from the airport to the apartment complexes. This transportation has departures from the Baggage Claim area of the Orlando International Airport every 20 to 25 minutes and operates 24 hours a day. Click Here for your Mears Transportation discount coupon.

Local Airports:
MCO - Orlando, FL (19 mi, 31 km)
SFB - Sanford, FL (42 mi, 68 km)
TPA - Tampa, FL (78 mi, 126 km)

Cartoon of a train pulling into a station

If Traveling by Bus or Train

We recommend contacting your transportation service provider to address questions in regards to traveling from the bus or train stations to the complex to which you have been assigned.

A cartoon of a calendar

Early Arrival

You cannot check in before your arrival date or assigned time. However, you can visit waltdisneyworld.com for accomodations at any Walt Disney World® Resort (please note that you will not be eligible for the cast member rates).

If you do not wish to stay at a Disney resort, there are many other nearby hotels. You can research hotels located on or near State Road 535 or Highway 192.


A cartoon of a family of four

Arriving with Family

Please note that due to space constraints, family members are not permitted at the Housing check-in location or inside the Casting building while you check in.

The check-in process is specific to each participant, so plan ahead to share when family may help you move into your apartment. While the housing check-in process may take between 10-30 minutes, your Casting appointment may last 1-2 hours.


International Program Participants Early Arrival

Cultural Exchange Program Participants may arrive in the United States up to 30 days in advance of your Program start date. HOWEVER, if you arrive in the United States more than 7 days in advance of your arrival date, you MUST notify Immigration Compliance of your arrival at 407-828-2858 or wdw.ic@disney.com.

Should you need to call us on your arrival date, please call the following:
When calling from outside the U.S.: 1-407-827-1974
Toll free within the U.S.: 1-888-839-4890

What to Wear for Arrival Day

Please dress comfortably for check-in. You do not need to be in professional attire; however, your clothing should be in good taste. You will be moving your personal belongings into your apartment, so jeans, T-shirts, polo shirts, sweatshirts, etc. are acceptable for this day.

Please remember you must be in Disney Look Guidelines upon your arrival. This includes but is not limited to:

  • removing all body piercings (including cartilage piercings, nose piercings, and tongue rings)
  • covering visible tattoos
  • adhering to proper hairstyle and hair color guidelines.

First Few Days

The information presented below is to provide incoming participants with a general idea as to what their first several days will look like. Activities and/or days may vary based on the number of participants arriving on any given day. Participants will receive information regarding most scheduled activities/meetings in the itinerary emailed a few days prior to arrival.

Arrival Week

  • Housing Assignment

    You will receive your specific apartment unit assignment and have a photo taken for a Housing Property ID, which must be carried at all times.

    Note: California participants will have their weekly housing payments deducted as an automatic checking withdrawal, while Florida participants will have weekly deductions from their paycheck.

  • Drug Testing

    During the check-in process, you may be asked to take a drug test. This test is required for specific roles only and just takes a few minutes. The company also has a policy of drug and alcohol testing on a random basis or under other circumstances during the course of employment.

  • Post Offer Employment Testing

    Your position may require a post-offer employment test designed to measure the physical abilities needed to safely perform the role. These tests simulate the motions and movements performed in a role such as lifting, pushing, pulling and placing items on a shelf. These tests are designed to ensure that candidates are capable of performing essential job functions safely.

  • Employment Verification

    Don’t forget, you need to have your employment eligibility documents with you so we can verify your I-9 Work Authorization Form. You must have the original documents, not copies. If you don’t have the originals, you will not be able to start working.

    International Program participants only

    You must have the original documents, not copies. If you don’t have the originals, you will not be able to start working.

    • Passport with visa stamp
    • Original DS2019 Form signed, city where signed and dated (J visa holder only)
    • Proof of medical insurance from Lloyds of London (J visa holder only)

  • Work Location Specifics and Training Schedules

    You’ve known about your role ever since you received your offer and this is where you’ll finally find out more specific details about your work location. We’ll have a cast member there to give you all the details about your training schedule and answer any questions. Keep in mind not everyone’s training schedule will look the same. Some roles may require a few days of training while others may require more.

  • Disney Traditions Schedule

    Disney Traditions is where you will learn about Disney’s past, present and future and by the time the class is over, you’ll understand just how important you are to the overall Disney experience for our guests. The role you’ll play throughout your program is crucial to our success, so be prepared to make some unforgettable memories and lifelong friendships while you’re here!

  • Background Check (FL Only)

    Don’t be alarmed when you’re asked to undergo a criminal background check; all of our Disney cast members take one when they’re hired. As part of this process, you will be fingerprinted. This process is all done on computers so you won’t have to worry about walking around all day with black ink on your fingertips.
    *College and Culinary Program participants only

  • Lifeguard Swim Test

    Lifeguards typically take their swim test the second day of check-in. Details will be distributed during the check-in process. During your swim test you will be tested on the following:

    • Swim 200 yards (183 meters) freestyle or breaststroke
    • Retrieve a 10-lb (4.5 kg) brick from the deepest section of the pool
    • (minimum 8 feet / 2.4 meters) using a feet-first surface dive
    • Tread water with hands out of the water for two minutes
    • Vision Test

Days following arrival

  • Disney Traditions

    Disney Traditions is the program introducing each new generation of cast members to the culture and heritage of the world-famous Disney organization. With a focus on the past, present and future of Disney, Disney Traditions will help you recognize and appreciate the connections you have to the Disney story, the daily impact you can have on the quality of the Disney show and the role you can play in our company's growth and success.

    Please ensure you are on time to check in and that you bring:

    • Disney College & Culinary Program: a government issued I.D.
    • International Programs: passport

    At the conclusion of this class, you will receive your nametag and Company ID.

    Business Casual attire is required when you attend Disney Traditions; you must meet the non-costumed guidelines in the Disney Look Book, including the guidelines for hairstyles. Not meeting all of the Disney Look guidelines will prevent you from being admitted into the class and, ulimately require you to be rescheduled for another day.

  • Location Training

    Depending on your assigned role and location, you may have additional role-specific / area-specific training. This training will be detailed in your training schedule. Keep in mind not everyone’s training schedule will look the same. Some roles may require a few days of training while others may require more. Please note, you may be required to be dressed in non-costumed guidelines for training days and will be required to be in the Disney Look for all Education courses.

  • Disney College Program Orientation (CA Only)

    If you’re participating in the program at the Disneyland Resort® in California, your training schedule will look a little bit different. On day 2-3, you’ll attend an orientation session where you’ll learn all about the Disney College Program experience and what you can expect during your internship.

    This is where you’ll meet the Housing team, including the instructors of your educational courses (which are mandatory in California), and learn about their career paths with The Walt Disney Company. They’ll even share with you some of the special events planned for you during the program, which are amazing!

    After your orientation, Disneyland participants will have the chance to attend a career fair where you’ll learn more about our Commuter Assistance Program, Professional Internships. Disney VoluntEARS, Diversity Groups and much more! You’ll have your Disney Traditions class on day 4-7 of your program.